Skip to main content

Trexovia Technologies LLC

Get a Free Quote
  • Home
  • Privacy Policy

Privacy Policy

Introduction

At Trexovia Technologies LLC, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe, secure, and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us through our website, SMS, email, and other communication services.

This policy is intended to comply with applicable regulations and industry requirements, including 10DLC and The Campaign Registry (TCR) requirements applicable to communications in the United States and Canada.

Information We Collect

Personal Information:
When you sign up for our services, subscribe to our communications, submit a form, or otherwise interact with us, we may collect personal information such as your name, email address, phone number, and other contact details.

Usage Information:
We may also collect information about how you use our website and services, including your IP address, browser type, device information, pages visited, and other information related to your interactions with our website and communications.

How We Use Your Information

We may use the information we collect for the following purposes:

  • Communication: We use your personal information to provide periodic updates regarding your service or project, newsletters, service notifications, project updates, design attachments, revision updates, and other communications related to services you have requested. These communications may be sent via SMS or email. Standard message and data rates may apply according to your mobile carrier or service provider. You may opt out of SMS communications at any time by replying “STOP” or request assistance by replying “HELP.”
  • Service Delivery: Your information helps us manage your account, provide customer support, communicate with you regarding your project, and ensure the smooth delivery and operation of our services.
  • Service Improvement: We may analyze usage information to improve our website, services, customer experience, and communications and to better understand and respond to customer needs.
  • Legal Compliance: We may use and retain information as necessary to comply with applicable laws, regulations, industry requirements, and telecommunications requirements, including applicable 10DLC and TCR requirements.

SMS and Email Opt-In

By voluntarily providing your contact information and confirming your subscription or consent, you may opt in to receive SMS and email communications from Trexovia Technologies LLC.

SMS communications may include periodic project updates, service-related notifications, conversational messages regarding your project, feedback requests, and other communications directly related to services you have requested.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

Consent to receive SMS messages is not a condition of purchasing goods or services.

Opt-Out

You may opt out of SMS communications at any time by replying “STOP” to any SMS message received from us.

For assistance with SMS communications, reply “HELP.”

To unsubscribe from marketing or other email communications, you may click the “Unsubscribe” link included in the applicable email or contact us directly at info@trexoviatechnologiesllc.com.

After opting out of SMS communications, you may receive a confirmation message, and no further SMS messages will be sent unless you re-subscribe or otherwise provide consent.

Data Security

We take reasonable and appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, loss, or destruction.

These measures may include encryption, secure servers, access controls, and regular security assessments and security practices designed to protect the information entrusted to us.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our services, maintain appropriate business records, resolve disputes, enforce agreements, and comply with applicable legal, regulatory, and contractual requirements.

Your Rights

Depending on applicable law, you may have the right to access, correct, or request deletion of your personal information. You may also request that we restrict or stop certain processing of your information, subject to applicable legal and contractual limitations.

To exercise your rights or ask questions about your personal information, please contact us at info@trexoviatechnologiesllc.com.

Consumer Data Safety Measures

  • We respect your right to privacy and treat the information you provide to us as confidential. We do not sell or share your personal information for unauthorized purposes. Information provided by you is used to understand your requirements, communicate with you, deliver our services, and improve your overall customer experience.
  • Trexovia Technologies LLC does not authorize its representatives to request or collect highly sensitive information, such as credit card numbers, through unsecured communication channels. Customers should not provide confidential financial or authentication information to individuals claiming to represent the company unless the appropriate secure payment or verification process is being used.
  • Your ordered work or project information may, when necessary, be shared with our production or service centers located in different regions for the purpose of delivering and completing requested services. Appropriate confidentiality obligations may apply to service providers and personnel who have access to such information.
  • No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. The foregoing exclusions do not apply to text messaging originator opt-in data and consent. SMS opt-in data and consent will not be shared with third parties for their marketing or promotional purposes.

Pseudonym Policy

We may use pseudonyms for certain customer-facing personnel for operational and communication purposes.

This practice may help maintain continuity when customers are assigned a new account manager or representative by allowing customers to remain connected with a consistent point of contact.

Additionally, because our staff may work across different regions and cultures, pseudonyms may help us maintain a consistent and professional customer experience.

The use of a pseudonym does not change the company’s responsibility to protect customer information or affect the services provided to customers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable legal and regulatory requirements.

Any updated version will be posted on our website. We encourage you to review this Privacy Policy periodically to remain informed about how we handle your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Trexovia Technologies LLC
Email: info@trexoviatechnologiesllc.com
Phone: +1 747 319 6820