Trexovia Technologies LLC may offer refunds on eligible design services. However, the refund policy is not an unconditional guarantee, and specific terms and conditions apply.

Refunds May Be Void If:

• You selected a special or custom package.
• The primary design concept has been approved.
• The logo has been finalized.
• The website has been designed, developed, and deployed live.
• You have requested or accepted revisions.
• The cancellation is based on reasons unrelated to the project or services provided.
• The company has not been contacted for more than two weeks.
• Company policies have been violated.
• Another company or designer has been engaged for the same project.
• The creative brief does not contain sufficient information required to complete the project.
• A complete design change has been requested after the project has progressed.
• The refund request has exceeded the applicable refund-request period.
• The business is closing, changing its name, or otherwise changing its business operations.
• The cancellation is based solely on a change of mind, disagreement with a partner, or another reason unrelated to the quality or delivery of the contracted service.
• Multiple sets of revisions have already been accepted.
• A refund amount has been discussed or agreed upon based on the circumstances of the project.
• A client subscribes to a service bundle and is dissatisfied with only one particular service. In such cases, any applicable refund will relate only to that specific service and not the entire bundle.
• An order is cancelled before project initiation for reasons unrelated to the design service. A 33% administrative cancellation fee may apply.

Where multiple revisions have been completed or accepted, the client may, depending on the circumstances, be eligible for a partial refund of up to 50%, subject to review and discussion with the Project Manager.

Refund approval is subject to management review and the applicable terms of the project.